General Terms and Conditions

Date of last update: July 2024

We invite you to read our General Conditions of Sale (“CGV”) before using our website, www.lapartamento.com, and/or making a purchase. Please note that any online purchase implies full acceptance of these General Terms and Conditions.

The General Terms and Conditions apply between you, as a consumer and not a professional, and us, the company L'Apartamento whose head office is located at 5 rue Emilio Castelar 75012 Paris. Note that these General Terms and Conditions are subject to change as we reserve the right to modify them at any time depending on changes to the Site and/or regulations. We would like to point out to you that the General Terms and Conditions in force at the time of placing your order will apply to you.

For any request for information, and if you have not found your answer in these T&Cs or in the “Questions/Answers” ​​section, you can contact our Customer Service directly, via the contact form.

1. YOUR CUSTOMER ACCOUNT

In order to order on our site, you can create a customer account via the “Create an account” section.

Creating your account allows you:

- to provide your personal information in order to facilitate your future purchases;

- to consult, modify and update your personal information;

- to identify yourself before placing an order;

- track your current orders, view invoices for your old orders.

By ordering from our site, you confirm that you are an individual, and are purchasing our products for personal use in quantities corresponding to the usual needs of a consumer's household. Under no circumstances may our Site be used by professional seller “clients”. We will reserve the right to refuse an order which is clearly validated by a professional customer.

You are responsible for maintaining the confidentiality of your customer account and password, as well as restricting access to your computer or other equipment. As such, you acknowledge that you are responsible for all activities emanating from your customer account. If you suspect that your customer account is being used by a third party, we recommend that you change your password and contact us to close the stolen customer account, if necessary. For any information on this subject, please see the following page: Resetting your password.

2. HOW TO ORDER ON OUR SITE?

You can order your items directly on our site.

Product offers and prices are valid as long as they are visible on the site, while stocks last. It may happen that our products are temporarily unavailable, which you will be informed of on the product sheet.

To order:

- Select your items, color and add them to cart. At any time you can check the number of products contained in your basket and obtain detailed information on each of them by clicking on “Basket”. After adding a first item to your basket, you can continue your purchases by clicking on “Continue shopping”;

- Once your basket is finalized, click on “Finalize my order”;

- Log in to your customer account

- Complete your delivery address

- Choose your payment method (see the article “How to pay for your order?” below for more information on payment methods), read and accept all of the General Terms and Conditions and proceed to secure payment for your order . Payment for your order implies full acceptance of these General Terms and Conditions;

- Your order is validated! You will receive an email confirming your order.

By placing an order, you declare that you are at least 18 years old and have the legal capacity (or if you are a minor, to have parental authorization to place your order).

Once your order has been prepared by us, you will receive an email informing you of the shipment of your items. You will then be able to follow the delivery status of your order using the tracking information contained in the email. If you do not receive any email (neither confirmation nor shipping of your order), you can contact us for more information.

It may happen that we are forced to cancel your order for a legitimate reason, for example:

- when you have been able to place an order while your product is in the meantime unavailable: we will inform you as quickly as possible and reimburse you the amount of your item as soon as possible;

- when a technical error appears during your payment;

- when an obvious error has crept into the product sheet (for example when there is an error in the essential characteristics of the product, or when a clearly incorrect price is displayed);

- when we notice fraudulent or abusive use of your account or related orders;

- when we reasonably consider that you have violated our present General Terms and Conditions.

3. THE PRICES OF OUR PRODUCTS

The prices of our products are indicated on the Site in euros, all taxes included (TTC), excluding shipping costs (which will be specified to you when you choose your delivery method). They take into account Value Added Tax (VAT) and any reductions applicable to our commercial operations in effect on the day of your order.

The Customer acknowledges and accepts that the prices of the products are likely to vary between the Site and the stores, and that under no circumstances can this price difference constitute the basis for a request for a total or partial refund (apart from your right of withdrawal applicable under the conditions provided below).

4. HOW TO PAY FOR YOUR ORDER?

Payment for your order is made directly online by credit card (CB, Visa).

After confirmation of your payment by our payment provider, your bank account will be debited for the total amount of your order.

We would like to reassure you that all your transactions are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and encryption of all your data with our payment provider.

We do not at any time have access to your personal data concerning your means of payment, in particular bank cards, and do not store them on our servers.

5. DELIVERY OF YOUR ORDER

5.1 Where and how can you be delivered?

Your orders can be delivered to you in mainland France and the EU, UK included using the following delivery methods:

• Standard home delivery : have it delivered directly to the address of your choice.

You will be able to follow the delivery of your order, upon receipt of the email confirming the shipment of your order with the information relating to tracking.

In the event of absence during the delivery of your order, for home deliveries, a delivery notice will be given to you in order to give you the arrangements for collecting your order.

5.2 When will you be delivered?

When placing your order, the delivery time for your items is 2 to 5 working days if the item is available. If the item is in production, the production time will be indicated to you in the product sheet. In the event of a delay or lack of delivery, we invite you to contact us via the contact form.

6. WHAT ARE OUR RETURN, REFUND AND EXCHANGE TERMS?

In order to facilitate the return of your products, we grant you a total period of 7 days from your receipt of your order to return your products to us, without it being necessary to notify us first of your withdrawal. Our warehouse will accept your return as long as the postmark proves that you have made your return within 7 days of receipt of your order.

6.1 How to return your order to us?

The products you wish to return to us must be new (the item label must not have been cut) , perfectly packaged and returned in their original packaging, or failing that, in packaging guaranteeing equivalent protection.

The return of the product is the responsibility of the customer, unless the product arrives damaged or broken or in which case we will send you a new product and pay the postage costs.

To return your product:

- Use the cardboard and packaging in which you received the product.

- Use Colissimo or an equivalent service, at your expense. Drop off your return package at the post office within 30 days of receipt.

- Any item returned damaged will not be refunded.

Exchanges are not possible. You will need to return the order, request a refund and make a new purchase on our site.

6.2 When will you be reimbursed?

Once your return has been verified by our services, you will receive a refund confirmation email.

We undertake to reimburse you the amount corresponding to the returned product(s), as soon as possible from the date of receipt of your return in our warehouses, or from the provision of proof of shipping your return. Bank processing for reimbursement may vary depending on the bank, and take 2 to 3 working days.

Your refund will be made directly to the account linked to the bank card used to pay for the order. You will receive a refund confirmation email once it is validated by our systems. You will be able to follow the progress of the stages of your return directly in your customer area, “My orders” section, or in the “Order tracking” section if you placed your order as a guest.

Any return of a product that is not new (the item label must not have been cut), or the damaged product will be returned to you and will not give rise to a refund.

7. YOUR PERSONAL DATA

We treat your Personal Data with the greatest vigilance and confidentiality.

8. LIABILITY AND FORCE MAJEURE

We undertake to describe with the greatest accuracy the products we sell on the site and to ensure that the information disseminated there is updated in the best possible conditions.

We cannot be held liable in the event of failure to fulfill one of our contractual obligations resulting from a case of force majeure as defined by the regulations. In particular, we will not be held responsible for any non-execution or delay in the execution of your orders, caused by events beyond our control, such as:

• Strikes, closures or other industrial actions;

• Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation for war; pandemic,

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic and pandemic or other natural disasters;

• Inability to use transport by rail, boat, plane, road or other private or public means of transport;

• Inability to use public and private telecommunications networks;

• Acts, decrees, legislation, regulations or restrictions of any government (for example administrative closure of stores);

• Failure or accidents of maritime, postal or other transport.

The execution of the General Terms and Conditions will be suspended for as long as the force majeure event lasts and the execution and delivery times will be extended accordingly. Please note, however, that we will do our best to put an end to the force majeure event or find a solution allowing us to perform our contractual obligations despite the force majeure event.