Returns & exchanges

What are our return, refund and exchange terms?

In order to facilitate the return of your products, we grant you a total period of 7 days from your receipt of your order to return your products to us, without it being necessary to notify us first of your withdrawal. Our warehouse will accept your return as long as the postmark proves that you have made your return within 7 days of receipt of your order.

How do I return your order to us?

Before any return please send an email to info@lapartamento.com in order to make a return request. Once validated we will provide you with the return address.

The products you wish to return to us must be new (the item label must not have been cut) , perfectly packaged and returned in their original packaging, or failing that, in packaging guaranteeing equivalent protection.

The return of the product is the responsibility of the customer, unless the product arrives damaged or broken or in which case we will send you a new product and pay the postage costs.

To return your product:

- Use the cardboard and packaging in which you received the product.

- Use Colissimo or an equivalent service, at your expense. Drop off your return package at the post office within 30 days of receipt.

Exchanges are not possible. You will need to return the order, request a refund and make a new purchase on our site.

When will you be reimbursed?

Once your return has been verified by our services, you will receive a refund confirmation email.

We undertake to reimburse you the amount corresponding to the returned product(s), as soon as possible from the date of receipt of your return in our warehouses, or from the provision of proof of shipping your return. Bank processing for reimbursement may vary depending on the bank, and take 2 to 3 working days.

Your refund will be made directly to the account linked to the bank card used to pay for the order. You will receive a refund confirmation email once it is validated by our systems. You will be able to follow the progress of the stages of your return directly in your customer area, “My orders” section, or in the “Order tracking” section if you placed your order as a guest.

Any return of a product that is not new (the item label must not have been cut), or the damaged product will be returned to you and will not give rise to a refund.

If you have any questions, do not hesitate to write to us below...